WebMaster Services

WebMaster^SM - Website Maintenance Services. Simplified!

Over 86% of websites have at least one serious vulnerability, 88% of online consumers are less likely to return to a site after a bad experience, 61% of companies carry out fewer than 5 tests a month, and 75% of businesses lack the expertise to optimize their websites. Do you know where you stand?

WebMaster^SM from Position², is a packaged offering to take complete care of your Drupal/Wordpress/Joomla website. With a real-time dashboard, that provides the instant status of your site - the service includes 15 critical areas to ensure that your Website is on top of its game - engaging your customers - and driving increased ROI for your online marketing investments.

Easy to use dashboard with realtime status

Quality assurance

WMS collects and analyses data on website security, application functionality, broken links, missing metadata, and more. It provides real-time alerts and compiles Issue Logs that you can use for quick resolution.

Performance monitoring and optimization

WMS monitors key performance indicators such as load time/page speed, cross-browser compatibility, and uptime. It optimizes website performance across platforms and devices so that your website ranks high in search results.

Dashboard and support

A customized Dashboard allows you a real-time overview of your WMS service pack. Monitor task progress, log service requests, and track resolution progress from your device. Contact your project manager and support team through our online support portal.

High security

WMS gives you a high-integrity website with regular and need-based upgrades of security patches and tools. It runs scheduled data backups and a repository allows rollback to an earlier version.

Improved ROI and productivity

WMS gives you a high-quality website that attracts new and repeat visitors. Predictive maintenance improves website productivity. Our competitive price points help you cut website maintenance costs. Improved ROI guaranteed!

Marketing support

WMS uses the latest web standards to engage your visitors with a user-friendly browsing experience. Gain top-of-mind awareness among prospects on all search engines and view how they interact with your website content to generate high-quality leads.

Risk mitigation

WMS protects your customer data and privacy by blocking hackers, trojans, and phishing and denial of service attacks. It allows your visitors to browse and transact safely.

Brand leadership

Content drives visitor traffic and keeps them on your site. Content is king—clichéd? Yes, but never more true than now. Focus on creating compelling content that drives customer views, click-thrus, and conversions. And let WMS handle the mechanics of keeping it updated for you.

Packs & Pricing

WebMaster^SM
Services Package
STARTER
$2,400
40 Hours/Month
Ideal for small websites
(Incl 25 hours for site content updates)
Select Package
PROFESSIONAL
$4,600
80 Hours/Month
Ideal for mid size websites
(Incl 45 hours for site content updates)
Select Package
ENTERPRISE
$9,100
160 Hours/Month
Ideal for large multilingual, ecommerce websites
(Incl 85 hours for site content updates)
Select Package

STARTER
PROFESSIONAL
ENTERPRISE

SERVER ACTIVITY

Server Uptime Monitoring Server uptime is monitored 24/7 over 200 times a minute from multiple locations, using Pingdom.
Backup Website and database backups are stored periodically in a separate Amazon S3 bucket. All previous versions of your files and databases are retained for 3 months. Further, a backup is taken before each new security/patch update is applied to your website.	BIWEEKLY	WEEKLY	WEEKLY
Security Updates Latest versions of the software bundle— Kernel, Application, SSH, Server, Network Manager, SSL Certificate, and Webserver updates—are applied to the website every month. This facilitates prevention of hacking/vulnerabilities issues. A monthly update of all files and database is done along with the software bundle with latest versions to avoid.
Module/Plugin Updates Plugins/modules used in the CMS (core + third-party modules) are updated to the latest version after checking for potential issues on a staging server.	BIWEEKLY	WEEKLY	WEEKLY
Monthly Broken Link Scan All internal and external links are checked for 404 errors using Screaming Frog SEO Spider and redirects made to ensure consistent browsing experience.
Monthly Cross Browser/Device Testing The website is checked on different browsers and devices for load latency, image loading, forms validation, and cross browser/device alignment issues.
Performance Thresholds Threshold monitoring and alerts are set up to check CPU usage and network latency and run process and web server health checks on Google Cloud.
Security Scan & Speed Test The website is scanned for vulnerability and penetration testing, using Burp Suite. Additionally, speed tests are executed across multiple devices, including desktops, laptops, and mobiles, using Google Insights.
Maintaining the server and CMS hygiene Unwanted files and unused modules/plugins are deleted and disk space, log files and backups cleaned up. Scripting errors are removed through frequent checks of server logs.
Disaster Recovery The WMS Enterprise Package provides redundant infrastructure so that websites can be restored from the latest backup in case of disaster or infrastruture failure.	15 hours	10 hours	5 hours

TASK ACTIVITY

GIT Version Control & Testing WMS has a separate repository for CMS core files and custom theme files, which allows roll-back to a previous working version of the website, if required. The infrastructure enables multiple developers to work simultaneously.
Testing After All Updates To monitor server uptime/downtime,we use certain tools (E.g.Pingdom) to send alerts in case of an issue.
Online Task Management To monitor server uptime/downtime,we use certain tools (E.g.Pingdom) to send alerts in case of an issue.
Project Management & Ad hoc Requests A project manager manages and ensures task delivery for each website. Customers can access our online task management platform, Wrike, to communicate with their WMS team.
Governance Calls Project managers schedule regular calls to review task progress and status.	MONTHLY	BIWEEKLY	WEEKLY
Website task Updates This time is allocated for website content updates. These can include content, image, additional pages, SEO changes etc.	25 HOURS/MONTH	45 HOURS/MONTH	85 HOURS/MONTH

ANALYTICS + HEATMAPS + A/B TESTING

Heatmap and A/B Testing

WMS has a heatmap tool to track visitor behavior and a separate A/B testing tool to understand visitor interaction with website content.

Content
Marketing

Paid
Acquisition

Marketing
Technology

Web & Apps