Accessibility and Healthcare Websites: Ensuring Inclusivity for All

In today’s digital age, healthcare providers must ensure that their websites are accessible to all individuals, regardless of their abilities. People with disabilities often face significant barriers to accessing healthcare information and services online, which can lead to significant health disparities. Moreover, the failure to comply with accessibility guidelines can expose healthcare organizations to potential lawsuits and legal action.

The WAGC 3.0 accessibility guidelines are a set of standards developed by the World Wide Web Consortium (W3C) to ensure that websites are accessible to people with disabilities. Compliance with these guidelines is not only crucial for ensuring inclusivity but also for avoiding legal action.

According to a recent article in the Wall Street Journal, lawsuits related to digital accessibility for people with disabilities are on the rise. The Americans with Disabilities Act (ADA) is the primary legal framework that governs website accessibility. In federal courts alone, over 3,200 ADA-based web accessibility lawsuits were filed in 2022, which represents a 12% year-over-year increase. The ADA requires that public accommodations, including healthcare providers, ensuring that their websites are accessible to people with disabilities.

Failure to comply with the ADA can result in legal action and significant financial penalties. As healthcare providers increasingly rely on their websites to deliver critical information and services to patients, it’s more important than ever to ensure that their websites are accessible to all individuals.

In a recent article in the American Bar Association’s Law Practice Magazine, attorneys Sharon D. Egan and Julia V. Launey emphasized the importance of website accessibility for healthcare providers. They note that “healthcare providers who offer services through websites or mobile applications face an increased risk of litigation under the ADA, as well as related state laws and regulations.”

The risk of litigation is not limited to large healthcare organizations. Small and mid-sized practices are also vulnerable to lawsuits related to website accessibility (See Gomez v. Riverchase Dermatology & Plastic Surgery). As healthcare providers continue to rely on their websites to deliver services and information to patients, the importance of complying with accessibility guidelines cannot be overstated.

In addition to the legal risks, failure to comply with accessibility guidelines can also result in significant reputational harm. Patients with disabilities may choose to seek care from providers who prioritize accessibility and inclusivity. In contrast, healthcare providers who fail to comply with accessibility guidelines may be viewed as discriminatory and may struggle to attract and retain patients.

One of the key challenges in ensuring accessibility is that people with disabilities have diverse needs and requirements. For example, individuals with visual impairments may require alternative text descriptions of images, while those with hearing impairments may require captioning or transcripts for videos. Websites must be designed to accommodate a wide range of disabilities and ensure that everyone can access the content and services they need.

The Doctors Company, a leading medical malpractice insurer, recommends several steps that healthcare providers can take to ensure website accessibility. These steps include conducting an accessibility audit of the website, creating an accessibility plan, training staff on accessibility, and testing for accessibility regularly.

In addition to these steps, it is essential to follow key accessibility guidelines when designing and developing healthcare websites. Some of the critical guidelines include providing alternative text for images, ensuring proper color contrast, using clear and simple language, making sure the website is compatible with assistive technologies, and providing keyboard navigation.

Ensuring accessibility is not just a legal requirement; it is also a moral imperative. Healthcare providers have a responsibility to ensure that their services and information are accessible to all individuals, regardless of their abilities. Compliance with accessibility guidelines can also help to improve the patient experience and enhance patient outcomes.

In conclusion, healthcare providers must prioritize website accessibility to ensure inclusivity for all individuals. Failure to comply with accessibility guidelines can result in legal action, reputational harm, and barriers to accessing critical healthcare information and services. By following key accessibility guidelines and taking proactive steps to ensure accessibility, healthcare providers can demonstrate their commitment to inclusivity and improve the patient experience.

Scott Greenberg

May 29, 2023

By Scott Greenberg