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LocationBangalore, India
Job SummaryIn this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
Job Description
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation, projector, EPABX
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with on boarding of new employees
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades & updates as required
Required skills
  • Experience in providing IT support, ideally in a helpdesk environment
  • Technical knowledge of Microsoft Windows on both desktop and server
  • Self-motivated
  • Professional working attitude
  • Good communication skills – both written and verbal
  • Able to work on own and under pressure
  • Good time management and priority handling
  • Ability to diagnose and resolve problems
  • Initiative to find answers to new questions
  • Experience of remote support
How to ApplyEmail your resume to careers@Position2.com. Please mention the position applied for in the subject line of the email
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